Warehouse Fridays
We're excited to open our Brooklyn HQ to the public for the first time starting in Spring 2025. If you'd like to try out our fragrances in person, and get a peek behind-the-scenes, book an appointment now!
What to expect
Explore our collection of soaps, creams, candles and diffusers and try out the full range of fragrances.
If our production schedule allows, we'll also give you a behind-the-scenes look at our candle-making area.
Please note that this is a working warehouse, not a showroom! Expect an authentic, hands-on experience rather than a polished retail space.
Making purchases
You'll also be able to buy any in-stock items. We accept credit card and Apple Pay.
Where we’re located
Our warehouse is located in Bushwick at 75 Stewart Avenue, Brooklyn. It’s a short walk from the L train at Jefferson Street.
Appointments required
Visits are by appointment only, with availability every Friday starting April 25. Access details will be included in your confirmation email.
FAQ
- Can I collect my online order in person?Warehouse visits are intended more for customers who are looking to try out different products. If you already know what you want, we encourage you to use our same-day delivery service.
- What if I can’t make my appointment?Please reschedule or cancel on Square. It’s not a problem if you’re running a little late.
- What if I have other questions?You can contact our warehouse visits team at appointments@elementbrooklyn.com.
Same-day delivery in NYC
In partnership with Flot, we offer same day delivery Monday-Friday to our customers in Brooklyn, the Bronx, Queens and Manhattan. If your address is eligible, you’ll see this option at checkout.
- Free for orders $80 or more
- $7.90 for orders under $80 (plus a $1.70 congestion charge surcharge on deliveries to Manhattan below 60th Street)
Cut-off time
Orders must be placed by 1.30 p.m. Any orders placed after this time will be delivered next business day.
Receiving your package
You’ll receive a text or email with a 30-minute delivery window. If you aren’t present for delivery, the driver will try to leave the package somewhere safe.
Ineligible products
The following products currently cannot be delivered same-day as we do not have inventory of them in our NY warehouse. If your cart contains any of these products, same-day delivery will not be listed as an option at checkout:
Reading Room Candle, Jardín Azteca Diffuser Refill, Kiso Forest Hand & Body Lotion
